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Loyalty & Retention

Techniques focused on encouraging repeat business and long-term customer relationships.

retentionloyaltycustomer-lifetime-valuemarketing
Product Bundles

Offer multiple products or services together at a single, often discounted, price.

pricingstrategyperceived-valuecross-selling
Charm Pricing

End prices just below a round number (e.g., .99) to create a perception of lower price.

pricingpsychologyleft-digit-effect
Customer Segmentation

Techniques for dividing customers into groups and tailoring strategies for each segment.

marketingsegmentationtargetingpersonalizationstrategy
Leverage the Decoy Effect

Introduce a third, strategically inferior option to make your target option look better.

pricingpsychologychoice-architectureasymmetric-dominance
Provide a Head Start

Give customers a 'running start' on loyalty programs to increase motivation and completion.

loyaltyretentionpsychologygamificationgoal-gradient
Feedback Loops

Systematically collecting, analyzing, and acting on customer feedback.

feedbackcustomer serviceproduct developmentcontinuous improvement
Differentiate First-Time Visitors

Identify and treat new visitors with special attention to drive conversion and engagement.

segmentationconversiononboardingcustomer-acquisition
High-Value Customer Segmentation

Identifying and providing special treatment to top customers (e.g., VIPs).

segmentationretentionloyaltyVIPPareto principle
Incentivize Reviews

Offer strategic rewards for customer feedback to increase review volume.

feedbackreviewssocial-proofincentivesreciprocity
Feedback & Engagement

Techniques for gathering and using customer input to improve business results.

feedbackengagementcustomer-serviceproduct-developmentsocial-proof
Strategic Nudges

Guide customers towards higher-value purchases or complementary items.

conversionsalesupsellingcross-sellingnudging
Optimizing the Customer Journey

Techniques applied during customer interaction to guide choices and ease conversion.

conversionuxsales-funnelpsychology
Personalization

Tailoring communication, offers, and experiences based on individual customer data.

loyaltyretentionmarketingcustomer experiencedata
Price Anchoring

Position your target price against a higher reference price to increase perceived value.

pricingpsychologyanchoring-bias
Pricing & Value Perception

Techniques focused on how to frame your prices and perceived value effectively.

pricingstrategypsychology
Reducing Friction

Making it easier for customers to complete desired actions (e.g., purchase, sign up).

conversionUXusabilitycustomer experience
Scarcity & Urgency

Highlighting limited availability or time constraints to encourage faster decisions.

conversionpsychologyFOMOsales tactics
Social Proof

Leveraging the actions and opinions of others to build trust and influence decisions.

conversionpsychologytrustmarketing
Tiered Rewards & Exclusivity

Offering incremental benefits and status as customers engage or spend more.

loyaltyretentiongamificationstatusexclusivity